How to start the new year off right. . . . . .

I thought you guys might get a kick out of this. I have another letter that I have to write to a golf course, I'll get it out when I get it done. I love the customer service department!

To Whom it may concern:

I am very dissatisfied with this whole MP3 downloading thing you have going on over there at Amazon.com. I usually download from i-tunes or one of several other mp3 sites and figured I'd give the amazon mp3's a chance. I was here, it looked to be easy, so why not. I first went through the settings and made sure everything was set up like it was supposed to be - as taken directly from the website's recommendations - which is something I have rarely had to do before (and not with i-tunes) but what the heck, it takes 2 minutes. That was New Year's Eve , mid-day. I then tried to download the CD (again, following the directions from the website). Guess what happened. . . . Nothing, Nada, zilch! "No music for you," shouted the music Nazi as he snatched away the Mp3's.

I apparently downloaded the cd that never was. It shows up on the purchases, but not in my media files, or in my download history, or on my computer - anywhere. I e-mailed a question about this to the help department that same day (Dec 31, 2007 about noon), it has now been 2 full days since I ordered and was charged ($9.99) for a Mp3 album download that I still do not have, nor was I contacted about after my e-mail to the help department. I'm not sure how you can call it "customer service" if you provide no service to the customer. It may seem to you by now that I am a little irritated. That would be a good asessment of my emotional state.

I can not begin to describe to you the frustration this is causing me. I want my money back. I don't even want the download anymore. I'll get it from i-tunes since I have NEVER had any problem with a download from them. . . . ever. . . . with over 500 downloads from i-tunes I have had 0 problems. With 5000 or so Mp3 downloads from other providers, I've had a few problems, but they were fixed that same day or refunded asap - so no harm no foul. With you guys, 1 download = 1 problem that is STILL UNRESOLVED! Do you have a solution that would be good for both of us, I will listen. As it is, I doubt I will be recommending you guys to my friends. And yes, I may seem like a friendless shut-in who rants and raves to "customer service" people to have the semblance of a personal life, but I assure you that I have a lot of friends (real ones - not just ones in my head) and they will all hear of how great my amazon.com Mp3 experience was.

Now it's up to you to determine whether that last comment was sarcastic or not. . . . . not now though. Now it is sarcastic because my experience has been similar to the plucking of nose hairs 5 at a time. . . . try it, you'll understand. You could make that comment not sarcastic though. The ball is in your court, simply FIX THE FREAKIN PROBLEM! and you no longer sit at #2 on my most hated list. Let's just say #3 is the anti-christ, so that should give you a clue as to how fond of you I am right now. . . . . Not you personally . . . . Customer Service Representative, sir. . . . . uh, Ma'am. . . . . who-ever. You, I would probably like and you would probably like me. I have a likeable personality. Everyone says so. Anyway,

Since I have serious doubts as to wether this will be getting a reply either, I'll probably call "Customer Service" too just to see if that might possibly do some good.

Amazon.com order number: D0X-X446605-XX56XX7 Order Total: $9.99
Digital Order: Dec 31, 2007 Recipient: Spaceman Spiff

Items Ordered: The Road To Escondido [MP3 Download]By: J.J. Cale & Eric Clapton
Price $9.99
Item(s) Subtotal: $9.99
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Total Before Tax: $9.99
Sales tax: $0.00
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Total for this Order: $9.99